Online Ticketing System | TicketHost Australia Scanner Operator's Guide
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Ticket Scanning Setup

Ticket Scanning Overview

  • Ticket scanning can help improve efficiency and lower wait times for your attendees.
  • The TicketHost scanning feature is built into the website and does not require an App so all upgrades are available immediately without requiring ongoing downloads.
  • Ticket scanning must be enabled by the event organiser before it can be utilised for your events.
  • Once enabled, scanning is available for all of your events and you choose whether or not to employ scanning for individual events.
  • The preferred scanning device is a phone or tablet, however a laptop with a camera may also be used.
  • Event Organisers are automatically authorised as Scanner Operators and do not need to complete the Scanner Login process. Clicking the Start Scanning button will transfer you directly to the scanning screen.

Activate Ticket Scanning

Managing the Ticket Scanning process in TicketHost is a 3 step process:

  1. Click the Scan Control link on the Organiser Control Panel and select 'Yes' for the Enable Scanning setting.
  2. Use one of the 3 notification options to provide the Scanner Login Link to scanner operators. (see below)
  3. Ensure the Scanner Operators have read the Ticket Scanning help article

Ticket Scanning setup requirements

Notification Options

There are 3 different methods for providing your Operators with the Scanner Login Link (Url) that they need in order to access the Scanning feature.

  1. Print QR Code: Print a QR Code of the Scanner Login Link and make it accessible to your Scanner Operators. Scanning the QR code will take them directly to the Scanner Login screen.
  2. Send via SMS: The Scanner Login Link can be sent to your Scanner Operators via SMS. Clicking the link will take them directly to the Scanner Login screen.
  3. Send QR Code via Email: The QR Code of the Scanner Login Link and the Url can be emailed to your Scanner Operators.

What is the Scan Id Code?

  • The Scan Id Code is a unique code to identify your organisation.
  • The Scan Id Code is part of the Scanner Login Link (Url) that you need to provide to all of your Scanner Operators.
  • Scanners who sign in via this link will only have access to scan tickets for events hosted by your organisation.
  • The same Scanner Login Link can be used for any number of your organisation's events. However if you have concerns that the Scanner Login Link has been shared with unauthorised persons, you may amend the Scan Id Code by clicking the Change Code button.
  • If the Scan Id Code has been amended, the old Scanner Login Link will no longer be valid. The new Scanner Login Link must be provided to all of your authorised Scanner Operators.

Things to Note

  • Ticket Scanning may be performed via a phone, tablet or laptop that has a functioning camera.
  • The scanning process requires access to the TicketHost website so an internet connection is required at all times.
  • Scanning devices should be fully charged or plugged into a power source.
  • It is strongly recommended that a printed copy of the Ticket Sales List is available as a backup.