Ticket Scanning Overview
- Ticket Scanning may be performed via a phone, tablet or laptop that has a functioning camera.
- The scanning process requires access to the TicketHost website so an internet connection is required at all times.
- It is strongly recommended that scanning devices be fully charged or plugged into a power source.
Login as a Scanning Operator
- The event organiser will provide operators with the Scanner Login Link.
- The link will be sent as a QR Code or a clickable URL. The link may be sent via Email, SMS or made available as a printed QR Code.
- Navigate to the Scanner Login page, then enter your name and phone number before clicking the Send Verification Code button.
- The code will be sent to the phone number you provided. Enter the code and then click the Login button.
Note: Registered
Event Organisers should not login via the
Scanner Login Link, rather just click the
Start Scanning button on the Scan Control page.
After logging in, there will be 4 different options at the footer of your screen:
Ticket Scanning
Reports
Scanner Settings
Sign Out
If your Scanner Settings are missing or outdated, you will be re-directed to the Scanner Settings screen.
Otherwise, you will be re-directed to the Ticket Scanning screen.
Ticket Scanning
1) When you first navigate to the Scanning screen you will prompted to set Camera Permissions.
Click the Green button to proceed.
2) Choose your preferred permissions level.
(Scanning is only possible if camera use is Allowed)
3) If your device has multiple cameras (eg. Facing Back and Facing Front), you will need to select which camera is to be used for scanning.
The Facing Back camera should be selected if your scanning device is a phone or tablet.
Camera selection cannot be altered whilst scanning is activated. If you need to change camera selection, first de-activate scanning via the green Stop Scanning button.
4) Once the steps above have been completed, use the green Start Scanning button to commence scanning.
For the next steps in the scanning process see Scanner Operators' Guide Part 2
Scan Reports
The report displays ticket data for the selected event in a variety of formats. The report content can be controlled via 2 tools:
a) Scan Type Filter
The ticket data can be filtered based on the Scan Type selected
- Checked-In - only includes tickets that are currently Checked-In
- Checked-Out - only includes tickets that are currently Checked-Out
- Scanned - only includes tickets that are currently Checked-In OR Checked-Out
- Not Scanned - only includes tickets that have not yet been scanned
- All Tickets - includes all tickets for this event
b) Search Filter
The ticket data can be filtered based on the entered Search Text. The ticket will be included if your entered text is a match or partial match with any of the following:
- Purchaser Name
- Order Number
- Ticket Number
- Seat Number
Scanner Settings
- Select the current Event/Session that you are scanning tickets for.
- Select whether your scanning is to Check-In or Check-Out attendees.
- Press the Save button.
For the next steps in the scanning process see Scanner Operators' Guide Part 2